Refund Policy
A legal disclaimer
The information provided on the Chi Integrative Clinic website is for general informational and educational purposes only and is not intended to constitute medical, psychological, legal, or professional advice.
Chi Integrative Clinic provides hypnotherapy, therapeutic support, and social care consultation services. These services are designed to support wellbeing and personal development but are not a substitute for medical diagnosis, treatment, psychiatric care, crisis intervention, or emergency services.
While every effort is made to provide services professionally and ethically, no guarantees are made regarding specific outcomes or results from therapy, hypnotherapy, coaching, or consultation services. Individual experiences and outcomes will vary.
Clients are encouraged to seek advice from their GP, psychiatrist, psychologist, or other appropriately qualified healthcare professional regarding any medical, mental health, or psychological concerns.
Clients should not discontinue prescribed medication or medical treatment without consulting the relevant healthcare professional.
If you are experiencing a mental health crisis, have thoughts of self-harm or suicide, or require urgent medical assistance, please contact emergency services, your GP, NHS 111, or appropriate crisis support services immediately.
The content of this website is provided in good faith. Whilst reasonable efforts are made to ensure information is accurate and up to date, Chi Integrative Clinic Ltd makes no representations or warranties regarding the completeness, accuracy, reliability, suitability, or availability of the information contained on this website.
Any reliance placed on information obtained from this website is strictly at the user's own risk.
Chi Integrative Clinic Ltd accepts no liability for any loss, damage, or inconvenience arising directly or indirectly from the use of this website or the services provided, except where liability cannot be excluded by law.
By using this website and engaging with our services, you acknowledge and accept the terms of this disclaimer.
Cancellation & Missed Appointment Policy
Cancellation and Missed Appointment Policy
Version: 1.0
Effective Date: July2026
Review Date: July 2027
1. Purpose
Chi Integrative Clinic Ltd understands that circumstances may arise which require appointments to be cancelled or rearranged.
This policy aims to ensure fairness to both clients and the clinic while maintaining the availability of appointments for all clients.
2. Free 30-Minute Consultation
The initial 30-minute consultation is provided free of charge.
If you are unable to attend, you are requested to provide as much notice as possible so the appointment can be offered to another individual.
Repeated non-attendance may result in the clinic declining future free consultation bookings.
3. Cancellation of Paid Appointments
Clients may cancel or rearrange an appointment without charge by providing at least 24 hours' notice before the scheduled appointment time. Our policy is 24hour notice . However, we recognise that life happens and therefore offer one goodwill late cancellation or transfer within a 12 month period.
Notice may be provided through:
The online booking system
Email : info@chiintegrativeclinic.co.uk
Telephone: 07449768083
4. Cancellations with Less Than 24 Hours' Notice
Where less than 24 hours' notice is provided:
The appointment fee is normally non-refundable.
The clinic may, at its discretion, offer a transfer of the appointment in exceptional circumstances.
Examples may include:
Medical emergencies
Bereavement
Significant unforeseen events
Supporting information may be requested where appropriate.
5. Missed Appointments (Non-Attendance)
A missed appointment occurs when a client:
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Does not attend.
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Does not make contact.
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Is unavailable at the agreed appointment time.
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Missed appointments will normally be charged in full and are non-refundable.
However, the clinic reserves the right to exercise discretion where the client has not previously used their goodwill cancellation allowance.
6. Late Arrival
If a client arrives late:
The session may be shortened.
The full session fee remains payable.
Sessions may need to be rescheduled if insufficient time remains.
This decision will be made at the practitioner's discretion.
7. Cancellation by Chi Integrative Clinic Ltd
On rare occasions, the clinic may need to cancel or rearrange an appointment.
Where this occurs:
Clients will be offered:
An alternative appointment, or
A full refund if payment has already been made.
8. Exceptional Circumstances
The clinic recognises that unforeseen circumstances can occur.
Requests for refunds or appointment transfers outside this policy will be considered on an individual basis.
Any decision made under exceptional circumstances will not create a precedent for future cases.
9. Contact Information
Cancellation requests should be made as soon as possible using the contact details provided on the clinic website and booking confirmation.
10. Review
This policy will be reviewed annually or sooner if operational requirements change.
Approved by:
Director
Chi Integrative Clinic Ltd