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Terms & Conditions

A legal disclaimer

The information provided on the Chi Integrative Clinic website is for general informational and educational purposes only and is not intended to constitute medical, psychological, legal, or professional advice.

 

Chi Integrative Clinic provides hypnotherapy, therapeutic support, and social care consultation services. These services are designed to support wellbeing and personal development but are not a substitute for medical diagnosis, treatment, psychiatric care, crisis intervention, or emergency services.

 

While every effort is made to provide services professionally and ethically, no guarantees are made regarding specific outcomes or results from therapy, hypnotherapy, coaching, or consultation services. Individual experiences and outcomes will vary.

 

Clients are encouraged to seek advice from their GP, psychiatrist, psychologist, or other appropriately qualified healthcare professional regarding any medical, mental health, or psychological concerns.

 

Clients should not discontinue prescribed medication or medical treatment without consulting the relevant healthcare professional.

 

If you are experiencing a mental health crisis, have thoughts of self-harm or suicide, or require urgent medical assistance, please contact emergency services, your GP, NHS 111, or appropriate crisis support services immediately.

 

The content of this website is provided in good faith. Whilst reasonable efforts are made to ensure information is accurate and up to date, Chi Integrative Clinic Ltd makes no representations or warranties regarding the completeness, accuracy, reliability, suitability, or availability of the information contained on this website.

 

Any reliance placed on information obtained from this website is strictly at the user's own risk.

Chi Integrative Clinic Ltd accepts no liability for any loss, damage, or inconvenience arising directly or indirectly from the use of this website or the services provided, except where liability cannot be excluded by law.

 

By using this website and engaging with our services, you acknowledge and accept the terms of this disclaimer.

Terms & Conditions 

Version: 1.0

Effective Date: July 2026

Review Date: July 2027

 

1. Introduction

 

These Terms and Conditions apply to all services provided by Chi Integrative Clinic Ltd.

By booking and attending an appointment, clients agree to these Terms and Conditions.

 

2. Services

 

Chi Integrative Clinic Ltd provides professional hypnotherapy services designed to support clients in achieving agreed therapeutic goals.

Services are provided in accordance with professional, ethical, and legal standards.

 

3. Appointments

 

Appointments must be booked in advance.

Clients are responsible for:

  • Arriving on time for appointments.

  • Providing accurate information.

  • Informing the clinic of relevant changes to their circumstances.

  • Late arrival may result in a reduced session time while the full session fee remains payable.

 

4. Fees and Payment

 

Free Initial Consultation

Chi Integrative Clinic Ltd offers a free 30-minute initial consultation.

 

The purpose of the consultation is to:

  • Discuss your needs and goals.

  • Explain the hypnotherapy process.

  • Assess whether hypnotherapy is appropriate for your circumstances.

  • Allow you to ask questions before deciding whether to proceed.

 

The consultation does not include a full hypnotherapy treatment session.

Payment for Hypnotherapy Sessions

Fees for hypnotherapy sessions will be clearly displayed on the clinic website and online booking system.

 

Payment is required in full at the time of booking.

 

Clients will be informed of fees before commencing services.

Payment is due:

​

At the time of booking

Accepted payment methods will be communicated at the time of booking.

 

Appointments are not confirmed until payment has been successfully received.

Payment will be made securely through the clinic's online booking platform.

 

Refunds

 

Refunds and rescheduling arrangements will be managed in accordance with the clinic's Cancellation and Missed Appointment Policy.

 

5. Cancellation and Rescheduling

 

Clients are requested to provide at least 24 hours' notice if they need to cancel or rearrange an appointment.

Where less than 24 hours' notice is provided, the clinic reserves the right to charge the full appointment fee.

Exceptions may be considered in exceptional circumstances.

 

6. Missed Appointments

Failure to attend an appointment without notice may result in:

  • The full session fee being charged.

  • Future appointments requiring advance payment.

 

7. Confidentiality

 

Information shared during therapy will be treated confidentially.

Confidentiality may be limited where:

  • There is a serious risk of harm to the client or others.

  • Safeguarding concerns arise.

  • Disclosure is required by law or court order.

  • Further details are available in the clinic's Confidentiality Policy and Privacy Notice.

 

8. Data Protection

Personal information will be processed in accordance with:

  • UK GDPR

  • Data Protection Act 2018

  • Clinic Privacy Notice

  • Data Protection Policy

  • Clients have rights regarding access to and management of their personal information.

​

9. Suitability for Therapy

 

Participation in hypnotherapy is voluntary.

The clinic reserves the right to:

  • Request additional information.

  • Recommend alternative services.

  • Decline treatment where hypnotherapy is not considered appropriate.

 

10. Medical and Mental Health Conditions

 

Clients are responsible for informing the clinic of:

  • Relevant medical conditions.

  • Mental health conditions.

  • Medication changes.

  • Significant changes affecting treatment.

  • Hypnotherapy is not a substitute for medical, psychiatric, or psychological care.

  • Clients should continue any prescribed treatment unless advised otherwise by their healthcare professional.

 

11. No Guarantee of Outcomes

 

While every effort will be made to provide a professional and effective service:

Results cannot be guaranteed.

Outcomes vary between individuals.

Success depends on multiple factors, including client participation and circumstances.

 

12. Professional Boundaries

 

The therapeutic relationship is a professional relationship.

Clients and practitioners are expected to maintain appropriate professional boundaries at all times.

 

13. Complaints

Clients who are dissatisfied with any aspect of the service are encouraged to raise concerns as soon as possible.

Complaints will be managed in accordance with the clinic's Complaints Policy.

 

14. Emergencies and Crisis Support

 

Chi Integrative Clinic Ltd is not an emergency service.

Clients experiencing a crisis or requiring urgent support should contact:

  • Emergency Services (999)

  • NHS 111

  • Their GP

  • Local Crisis Services as appropriate.

 

15. Changes to Terms and Conditions

The clinic reserves the right to amend these Terms and Conditions where necessary.

The most current version will be made available to clients.

​

16. Acceptance

 

By booking and attending services with Chi Integrative Clinic Ltd, clients acknowledge that they have read, understood, and accepted these Terms and Conditions.

 

Client Name: _______________________________

 

Signature: _________________________________

 

Date: _____________________________________

 

Practitioner Name: __________________________

 

Signature: _________________________________

 

Date: _____________________________________

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